On March 19, a 44-year-old woman walked into the emergency room of Monrovia’s Redemption Hospital displaying Ebola-like symptoms. Hospital staff quickly isolated the patient and safely transported her to an Ebola treatment center. She would later test positive, becoming the first confirmed Ebola patient in Liberia after almost three weeks without a single case.
The news dashed hopes that the country would soon be declared Ebola-free. But it also represented a small victory for Redemption Hospital—one of the county’s largest government-run facilities—which had once been considered ground zero for Liberia’s Ebola epidemic. The system works.
Ebola Trauma Ward
Ebola devastated an already struggling health system in Liberia. Before the outbreak, the country had approximately 100 doctors in the entire country and only about one health care worker for every 3,400 people. When Ebola hit, they bore the brunt of the impact, dying faster than the patients they were trying to save, according to the World Health Organization. Ebola killed more than 180 health care workers in Liberia, including eight at Redemption Hospital. Pediatrician Dr. Jude Senkungu knew all of them and even shared an apartment with one of the doctors who died.
“The first thing I felt was shock…. The second thing was fear and despair,” said Senkungu. “The situation felt hopeless… and [I] could hardly sleep because of the fear that I could also be a case. That’s when you really kneel down and pray.”
Redemption took on some of the earliest Ebola patients and soon had to shut down other medical services to handle an increasing number of cases. Senkungu didn’t get sick, but twelve others at the hospital became infected. As people kept dying, including more of their own, nurses and other hospital staff soon became overwhelmed and alarmed. Eventually, they stopped coming to work altogether, and the entire facility was forced to close. The once-bustling hospital became like a ghost town.
“The community was suspicious of the hospital. They felt it was bringing Ebola into the community,” said Senkungu. “The staff was scared not knowing whether or not they had contracted the infection from their colleagues or from the patients they were attending to, and soon the hospital was deserted.”
Throughout the Ebola response, USAID recognized the importance of restoring basic health services so that Liberia could better prevent, detect and respond to future outbreaks. To make Liberia more resilient to Ebola and other infectious diseases, emergency measures used at Ebola treatment units had to be incorporated into daily hospital operating procedures.
To tackle this at Redemption, USAID’s Office of U.S. Foreign Disaster Assistance partnered with an NGO called International Rescue Committee (IRC) to renovate and reopen the hospital’s emergency and pediatric wards. IRC got to work training health care staff on infection prevention and control measures–teaching effective disinfection and hygiene techniques, safe disposal of infectious materials, and the proper use of personal protective equipment (PPE), such as gloves, masks and gowns.
IRC also revamped the hospital’s entire triage and inpatient areas, equipping every entrance with hand washing and disinfecting stations, as well as temperature checkpoints. Patient flow was rerouted so that people could be screened and sorted as quickly as possible.
“A hospital’s entrance is the key to good infection prevention and control,” explained IRC Project Manager Liz Hamann. “The whole point of proper triage is to immediately identify suspect [Ebola] cases and separate them from the rest of the patients.”
This is what happened on March 19 when the woman displaying Ebola symptoms walked into Redemption’s emergency room. Hospital staff followed proper protocols and safely isolated her without disrupting the rest of the hospital’s operations. Triage nurse Kula Quiqui says health care workers feel more confident than before the improvements were made.
“I was nervous at first, but the system is improving,” said Quiqui. “Everything is getting better. People here feel more protected, and we now have PPE.”
The community is feeling more confident, too. Outpatient numbers have returned to pre-Ebola levels with the hospital seeing about 1,000 patients a week. Births and Cesarean sections are also up.
“They were scared because of Ebola, but at least they are coming back,” said Francis Saba, who manages the hospital’s medical supplies. “It’s important to build confidence here in the community. They now see patients leaving alive.”
As for Senkungu, he says that being part of Redemption’s restoration process has helped him heal.
“From where we are coming from to where we are now—even if we still have a long way to go—there is a very big difference,” Senkungu said. “I’m proud to be part of that.”