This video features the work of a USAID funded project “Building Actors and Leaders for Advancing Community Excellence in Development” (BALANCED). BALANCED focuses their efforts to combine sustainable livelihood generation, natural resource conservation and empowerment of women through the provision of clean cookstoves. This is just an example of one of the USAID funded population, health and environment (PHE) projects that focus on addressing development in an integrated fashion, and conserving natural resources while simultaneously improving the lives of people, especially women and children.
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This blog post coincides with USAID’s blog series on the 16 Days of Activism against Gender-based Violence (GBV). GBV is a human rights and public health issue that limits individual and societal development with high human and economic costs. For more information about how USAID is combatting GBV, please visit our website.
This year has seen the continued prevalence of widespread and devastating gender-based attacks on women and girls around the world, from new outbreaks of sexual violence at the hands of a new militia entering the conflict in the Democratic Republic of Congo (DRC) to the shooting of Pakistani teenager Malala Yousafzai, targeted for seeking educational opportunities for herself and other girls.
Such tragedies are examples of how far we have to go as a global community to ensure the safety and well-being of those vulnerable to sexual and gender-based violence (SGBV). Yet, the past 20 years have also seen remarkable progress in holding perpetrators of SGBV accountable on the international level.
Such violence is now recognized as conduct that can constitute genocide, crimes against humanity and war crimes. Indeed, the statutes governing international and internationalized criminal courts, including the International Tribunal for the former Yugoslavia (ICTY), the International Criminal Tribunal for Rwanda (ICTR), the Special Court for Sierra Leone (SCSL) and the International Criminal Court (ICC), have all recognized that sexual and gender-based crimes are among the most serious crimes of concern to the international community.
The ICC, in particular, has included the broadest number of sexual and gender based crimes within its jurisdiction, including not only rape but also sexual slavery, enforced prostitution, forced pregnancy and enforced sterilization, while also including a residual “sexual violence” clause intended to apply to serious sexual assaults that are of comparable gravity to those explicitly included.
These tools represent significant milestones in addressing SGBV but they are just that—tools. Without prosecutors and judges applying these tools to hold perpetrators accountable, and without pressure from activists to push the ICC and other institutions to continue making progress, too many sexual and gender-based attacks will continue to be under-investigated and inadequately prosecuted.
For instance, the sexual and gender-based crimes that SCSL prosecutors could have charged members of the Civilian Defence Force, a security force in Sierra Leone that fought against rebel groups during the conflict in Sierra Leone from 1996 to 1999, resulting in widespread atrocities committed against civilians, were not included in the indictment against the accused. The result was the exclusion of evidence of widespread rapes and sexual slavery from the trial and the silencing of victims present and willing to testify to the full range of harms they suffered.
Similarly at the ICC, the Prosecutor failed to add similar charges against Thomas Dyilo Lubanga, former Commander-in-Chief of a rebel group’s military wing who was convicted by the ICC of conscripting children under 15 years in armed conflict that occurred in the Democratic Republic of the Congo (DRC) from 2002 to 2003. Despite evidence that members of Mr. Lubanga’s militia were responsible for acts of sexual violence against abducted girls, female child soldiers and other civilians, such acts were not included in the Prosecution’s charging document against the accused. In its final judgment, the Trial Chamber held that the Prosecution’s failure to include SGBV charges meant the Chamber could not make any findings of fact on the issue of sexual violence.
These are but two examples, out of many, in which the hard-won advances have become missed opportunities. Until the international community demonstrates that we care about these crimes and we expect accountability, SGBV victims will not have access to the level of justice they deserve.
For more information about the War Crimes Research Office, please visit our website.
Susana SáCouto is Director of the War Crimes Research Office (WCRO) at the Washington College of Law (WCL), which promotes the development and enforcement of international criminal and humanitarian law.
Chanté Lasco is the WCRO’s Jurisprudence Collections Coordinator, managing the Gender Jurisprudence Collections, a unique research database tracking the treatment of SGBV in international criminal jurisprudence.
The 20th century was marked by dark episodes of violence, repression and mass killing around world especially in Europe. Hitler killed between 11 to 14 million Jews and other minorities, and Stalin was responsible for the death of more than 20 million Soviet citizens. The exact numbers may never be known and the depth of individual suffering is also incomprehensible. Beyond what happened in wars, regimes themselves were responsible for massive human rights violations against their own people. Rule by fear was the order of the day.
On this 2012 International Human Rights Day, the final day of our 16 Days of Activism Against Gender Violence, the countries of the former Soviet Union and Eastern Europe continue to deal with the legacy of that history and continue to come to terms with it. Over the last several years, I have spoken with many USAID Foreign Service Nationals who have told me their stories of what happened to their grandparents or their parents or in some cases in Bosnia harrowing stories of their own families’ ordeals. They pointed out that 20 years ago we never would have been able to have such a conversation. Sadly, at the same time there are still far too many reports of human rights abuses in the region – of those who speak out against corruption, who speak up for their rights and whose political views still sometimes face peril – incarceration, beatings, or even death.
During the darkest times of the Soviet period, people still found a way to express dissent whether openly or through literature, art, and music. The same is true today – people will not be silenced, the human spirit is too strong. This morning I met activists from Belarus to discuss ongoing challenges. In Belarus, the government arbitrarily arrests and imprisons citizens for criticizing officials, for participating in demonstrations and for other political reasons. There are hundreds of politically motivated imprisonments and no accountability for past politically motivated disappearances. And yet brave Belarusians like those I just met continue to seek a way to press for protection of their rights and to improve the lives of their families.
A cadre of human rights activists across the former Soviet Union who devote their lives to bringing human rights protections to every individual remain active. As the Belorussian activists expressed concerns about the conditions of confinement of fellow activists in Belarus, it was clear that even today this is still a perilous endeavor to demand protections for the most fundamental rights. We admire the efforts of these individuals and are reminded of the special place that the U.S. possess in the hearts and minds of the human rights defenders from around the world.
The American people have long stood with repressed people in Europe and Eurasia and around the world. In the 21st Century, we will continue to support those who speak out for universal human rights, freedom and dignity.
This post originally appeared on Global Food for Thought.
Barbara’s mother was desperate – there was nothing in the house to feed her children or herself. All that remained was a bag of seed that she’d been planning to sow on her small plot of land. Could the seeds be eaten as food? She could no longer look at her children whose bodies were aching from hunger.
There was one huge risk: the seeds contained potentially lethal pesticides intended to encourage higher yields. As countless mothers have done, she tested the seeds on herself. Barbara and her siblings watched fearfully as their mother ate a handful. Would she die, become ill, or just be fine?
Even if eating the seeds led to survival, there would be no crops to harvest in six months. Would they starve later? Years after this harrowing experience, Barbara palpably captured this moment in her book, Change Me into Zeus’s Daughter.
In Alabama that night, nobody got sick. But we must do better by our neighbors in the U.S. and globally.
One billion people suffer from chronic hunger and face terrible choices daily. A billion is a hard word to grasp, but imagine if every man, woman, and child in the largest cities in the U.S. – including Chicago, New York, Los Angeles, Houston, Seattle, Atlanta – would never get enough to eat or had a chance to thrive.
Technology and business have recently brought dramatic global improvements in areas like health, agricultural productivity. Through social media, we can harness crowd-sourced wisdom and rapid diffusion networks to imagine a day in our lifetime where families everywhere can take pride in the accomplishments of their healthy children.
What are we seeing in this tech cauldron that’s knocking our socks off? Kat Townsend, a Special Assistant for Engagement at USAID, worked with The Chicago Council to choose six examples using big data, videos, and randomized control trials to reduce hunger. USAID showcased these examples at a Council event on food security at the G8 to demonstrate how low-cost technologies can accelerate and scale food security.
I’m especially excited about Digital Green, founded by young Indian entrepreneur Rikin Gandhi. Digital Green enables local farmers make short videos giving specific advice on many topics, with viewers rating videos just as we push ‘Like’ on Facebook. Farmers now watch nearly 2,500 relevant videos- which average 11,000 viewers per video- on their cellphones. Talk about a social diffusion network!
In September, USAID together with Nathaniel Manning – a White House Presidential Innovation Fellow from technology superstar Ushahidi - ran a weekend Hackathon for Hunger. Global teams of brilliant data geeks pounded out code on big data sets to solve hunger challenges. Palantir used data compiled by the Grameen Foundation on crop blights, soil, and farmer feedback to generate a real-time heat map that helps farmers identify where crop infestations are happening. Farmers also receive warning messages about looming crop diseases and where they may strike, giving farmers the chance to harvest early. PinApple’s website helps farmers can input their location for suggestions on the best crops to plant based on elevation, soil PH and annual rainfall.
We can’t solve food security by the mere push of a button from a programmer in Maputo or a policymaker in Bangladesh. What technology can do is bring information and tools to farmers, processors, and consumers in remote corners of the world. Data point by data point, we’re reaching those who need it most…one video and SMS at a time.
Tell us what other technologies or social media techniques you’re seeing that could defeat hunger. Disagree if you have your reasons. We all have much to learn from one another.
Leave your thoughts here or continue the conversation on Twitter. Join me @MauraAtUSAID and follow Bertini and Glickman @GlobalAgDev; USAID @usaid; USAID’s Feed the Future Initiative @FeedtheFuture; Ushahidi @Ushahidi; Project Open Data @ProjectOpenData; Palantir Technologies @palantirTech; PinApple @PinApple, Kat Townsend @DiploKat; and Nat Manning @NatPManning.
Maura O’Neill is the chief innovation officer and senior counselor to the administrator at USAID. In the public, private and academic sectors, she has created entrepreneurial and public policy solutions for some of the toughest problems in the fields of energy, education, infrastructure financing and business development. She earned her PhD at the University of Washington, where her research focused on narrowmindedness and the errors it leads to in science, medicine, business and political decision making.
16 Day Challenge: Keeping International Workers Safe: Preventing and Responding to Gender-based Violence
Today is Day 16 of the 16 Days of Activism against Gender-based Violence.
This post coincides with the 16 Days of Activism against Gender-based Violence event, “Who Takes Care of the Caregivers? Providing Care and Safety for Staff in Gender-based Violence Settings,” that took place on Thursday, Nov. 29, 2012 in Washington, D.C., hosted by the Inter-Agency Gender Working Group, funded by USAID.
Gender-based Violence (GBV) is an issue that impacts aid workers – not just beneficiaries and not just staff that works in GBV settings. This post examines agencies’ duty to care for their workers by preventing and responding to GBV.
The sexual assault of the journalists Lara Logan, Mona Eltahawy, and two unnamed British and French journalists in Egypt, shocked the world and brought the issue of gender-based violence (GBV) against Westerners working in the developing world to the forefront. Global statistics show that 1 out of 3 women has experienced some form of sexual harassment or assault and it’s not only “the locals” being affected*. Not only are journalists at risk but also aid staffers working in conflict settings or GBV program areas.
I recently had the opportunity to talk with several women globetrotters while writing a chapter of a book on security tips for international travelers. The women I spoke with have traveled extensively in Latin America, Africa, Asia, Europe and the Americas, and they work for large international development organizations, human rights organizations, humanitarian NGOs, several different United Nations agencies and for international businesses. I asked them about their experiences as women while traveling and working overseas and what advice they had for other women doing the same. Many of them brought up their frustration that sexual harassment and sexual assault were not being adequately raised in security trainings and that there was little information in trainings or security manuals on how to support colleagues if they were assaulted. While aid agencies and organizations are increasingly providing more security trainings that simulate “hostile environments to prepare their employees for gunfire, kidnappings and other events in the field,” gender issues are not fully integrated.
Female development and aid workers have the same security concerns as their male counterparts – crime, landmine accidents and armed robberies do not discriminate based on gender. Yet women face another security threat that most men do not encounter – namely sexual harassment and sexual violence, in many cases by someone familiar to them – a co-worker, driver or a friend. Still, security measures, trainings and manuals tend to be the same for men and women, and many agencies take a “gender-blind” approach to security. Unfortunately, this approach leaves out a major issue. The answer isn’t restricting women’s access to “dangerous” areas but by making sure female employees are fully informed of the dangers.
International agencies and organizations have made strides in recent years addressing GBV around the world. Aid workers are addressing the root causes of violence, improving prevention and protection services and strengthening legislation and enforcement policies. Organizations are also taking critical steps to prevent sexual exploitation of their beneficiaries by staff. Now we need to take the next logical step by also addressing the issue of sexual assault of aid workers as a real security concern. This means integrating the issue of sexual assault into security trainings and sensitizing the trainers and security personnel on how to address the issue, provide information to trainees on how to protect themselves, and deliver support in case the worst happens. GBV is a human rights and public health issue, and if eliminating it is a goal, then it’s critical that we strive to protect everyone.
*Martin, Sarah (to be published May 14, 2013). Sexual Assault: Preventing And Responding As An International Traveler. In T. Spencer, Personal Security: A Guide for International Travelers. Boca Raton: CRC Press.
Today is Day 15 of our of 16 Days of Activism Against Gender Violence.
The science is clear – childhood experiences shape adult outcomes, including long-term health, cognitive development, academic achievement, and one’s ability to be gainfully and safely employed. Our experiences as children shape our lives as adults, affecting our ability to develop as healthy and productive individuals, families, communities and nations. One could say (with firm evidence as back up) that there is no sustainable development without sincere and sustained commitment to child development.
In the same way, our notions about what it means to be a female or male are imprinted in our brains early in development. Formative experiences – such as how our parents behave with one another and what caretaking and economic roles our mothers and fathers assume—influence our “normative gender expectations”.
If we are serious about change – really breaking through cycles of poverty and gender inequality– we must start early. Dr. James Heckman, a Nobel Laureate in Economics, has demonstrated that investments in young children produce much greater dividends than those made later in life. These physiological and economic arguments reinforce an even stronger moral imperative.
Evidence shows that violence against and exploitation of children and women – which often occur together and share common risk factors – can be prevented. Children who witness violence are significantly more at risk of health problems, anxiety disorders, poor school performance and violent behavior. Women who experience violence are less likely to earn a living and less able to care for their children.
Those who face violence face significant threats to their survival and well-being, as well as profound life cycle risks that have an impact on human, social and economic development. And the cycle of violence, exploitation, and abuse repeats itself, compromising the lives of children, women and families, and hindering the growth and productivity of communities. The cycle also contributes to abuse as a normative gender expectation for males and females alike. Until this cycle is broken—intentionally, strategically and early on, poverty, inequality and inhumanity will persist.
In the same way that public health efforts have prevented and reduced pregnancy-related complications, infant mortality, infectious diseases and illnesses, so can the factors that contribute to violent and abusive responses – attitudes, behavior and social, economic, political and cultural conditions –be changed.
In a few days, the U.S. Government will release an Action Plan on Children in Adversity, the first-ever government-wide strategic guidance for international assistance for children. The goal is to take strategic action to ensure that children grow up within protective family care and free from deprivation, exploitation and danger.
The Action Plan identifies programs that work and that can be taken to scale. It demonstrates that we can measure impact and affect change. It builds on existing efforts that allow children to not only survive, but thrive – honoring children’s rights to strong beginnings, protective and loving family care, and protection from violence, exploitation, abuse and neglect. These objectives are central to U.S. development and diplomatic efforts and, as a result of the Action Plan, will be integrated into our international assistance initiatives.
We know what needs to be done. Let’s get to it!
This week has been a busy one at USAID Headquarters in Washington, D.C.! We began the week by launching the Agency’s first-ever policy and program guidance on Building Resilience to Recurrent Crisis. The widespread suffering seen across the Horn of Africa and Sahel this past year revealed that in far too many places, too many communities, families and individuals consistently rely on humanitarian assistance to survive. The policy is in response to this clear need, and together with our international development partners, USAID has committed, through its Resilience policy and program guidance, to better coordinate its development and humanitarian approaches to effectively build resilience in targeted areas of recurrent crisis.
At our launch event here at the Ronald Reagan building, Administrator Shah was joined by a distinguished panel of guests, including His Excellency Ambassador Elkanah Odembo, Kenyan Ambassador to the United States; The Honorable Jim McGovern (D-MA); Gayle Smith, Special Assistant to the President and Senior Director at the National Security Council; David Beckmann, President of Bread for the World; Neal Keny-Guyer, CEO of Mercy Corps; and Carolyn Woo, President & CEO of Catholic Relief Services. In case you weren’t able to make the event, check out this Storify feed which recaps the event!
On Wednesday, we launched our fourth Grand Challenge for development: Making All Voices Count. This challenge is a unique multi-donor partnership to support innovative, next-generation solutions that use web and mobile technology to grow the global movement for open government, transparency and accountability. At the launch, Administrator Shah was joined by Former Secretary of State Madeleine Albright and White House’s Samantha Power, Special Assistant to the President and Senior Director for Multilateral Affairs and Human Rights.
This $45 million partnership with the United Kingdom’s Department for International Development (DFID), the Government of Sweden, and Omidyar Network will support innovation, scaling-up and research that will enable better citizen engagement with governments and help governments deliver to their citizens. Check out this Storify feed re-capping the event!
Today is Day 13 of our 16 Days Against Gender Activism.
Uzbekistan is at the heart of the ancient Silk Road. For centuries, people traveled across the country to exchange goods and share news. In today’s world, Uzbekistan’s strategic location has made its women prime targets for human trafficking to the Middle East and Russia.
I wanted to see firsthand how USAID is supporting services for female victims of trafficking on the modern Silk Road, so I visited the NGO Istikbolli Avlod(“Future Generation”), which is part of a small USAID-supported network of NGOs that work around the clock to help trafficked women return to Uzbekistan, get new passports, recover from their experiences and start their lives again.
Istikbolli Avlod has established connections in 10 cities across the country and operates a resource hotline for victims of human trafficking or domestic violence. In Uzbekistan’s capital, Tashkent, this hotline receives more than 100 calls a month.
The national impact of this work is evident in the stories of more than 800 human trafficking victims who have been helped by Istikbolli Avlod.
I had the opportunity to meet some of these women during my recent visit to the NGO. Lina (full name withheld), a young brunette with a quiet disposition, had already lived through a great amount of personal tragedy before her 21st birthday. At age 18, Lina was trafficked by her teacher and made to work in the United Arab Emirates. She tried unsuccessfully to escape. When she finally made it back to Uzbekistan, she had little hope for her future. Istikbolli Avlod changed that. She learned life skills, such as baking, sewing and money management. She received the emotional help she needed and was able to start her life over. Now, Lina volunteers her time to help other women who face similar situations.
The leaders of Istikbolli Avlod noted that the government’s attitudes about trafficking have undergone a sea change. Five years ago, when this network of NGO leaders started working together, the Uzbekistan government didn’t take combating human trafficking seriously. However, “Now,” they said, “police will call us and ask us for help, and will refer women in trouble to us. We are working much more closely with the government to change laws and assist citizens in returning to a normal life here.”
Going forward, one key to tackling the challenge of human trafficking in Uzbekistan will be coordination among the many and growing number of NGOs working on this issue. To address this, a network of 43 women’s rights NGOs throughout the country is being established to share experiences and advice on how to strengthen their organizations and meet community needs. They are training each other in best practices for running an NGO and are making joint plans to avoid a redundancy of services. This is a truly impressive group of women who have woven together a strong and sustainable network to help women like Lina, who have nowhere else to turn.
Giving youth real decision-making power and leadership roles in development processes and programs is a challenge in practice. We know from both our practice and research efforts that effective youth development needs to put meaningful youth participation at the forefront. RTI International’s experience working with youth around the globe in the areas of education, employment, health and governance for the past 30 years directs our strategy in placing them in key partner roles to solve global development challenges. With that in mind, we, along with other members of Alliance for International Youth Development (AIYD), strongly support the new USAID Youth in Development Policy (PDF), launched in November 2012.
The engagement of youth in development has been inconsistent. There are cases where youth are consulted on their needs and expectations and are invited to attend planning workshops or conferences. While these are important steps for youth participation, oftentimes they fall short of creating active roles in leadership. At worst, they provide the illusion that youth actually have a stake in the decision-making process.
The Arab Spring demonstrations in 2011 showed many governments the importance and impact that youth can play in civil society. This was clearly reflected in the passing of the new Moroccan constitution in July 2011, which emphasized good governance, accountability and citizen input into government affairs.
Capitalizing on this unique context, RTI began working with commune councils and existing youth associations in the Moroccan cities of Safi, El Jadida, Séfrou, Sidi Harazem, and Ain Chgag to create seven Local Youth Councils that represent 134 youth associations in their cities. RTI’s current implementation of the USAID Morocco Local Governance Program (LGP), “A Platform for Dialogue between Citizens and their Commune”, offers some lessons learned on giving youth a real voice in development. LGP is taking an innovative approach in creating formal mechanisms for meaningful participation of youth in local affairs.
LGP is training young people in critical skills such as communications, participatory planning and negotiation in order to participate in roundtable discussions with commune council members. Together they discuss civic participation, youth employment, education and the communal charter.
The results are encouraging. Youth are engaged in local governance and are better organized as an important political constituency. They discuss and advocate their priorities to elected officials. But they want more, and are expressing that they want to see this heightened dialogue translate into concrete changes such as different decision-making patterns and results on youth issues.
A real opportunity for enhanced youth leadership and decision-making is before the Youth Councils and the Moroccan government. The new Moroccan constitution calls for the formation of an institutionalized Consultative Council for Youth and Community Work to play an advisory role to the government on youth policies. This past May, youth leaders from the LGP-formed Youth Councils hosted a forum with civil society experts, local government representatives and Parliament officials to provide concrete recommendations on how the Consultative Council should be created, what it should be implementing and how it can represent young people in the democratic process.
According to a youth leader from Safi, “Our proposals for the new Consultative Council are based on real discussion among youth leaders. Nobody told us what to do or what not to do. We do not want this to be just something that is designed in the capital. Instead, it should represent the vision of the youth across the country.”
An important focus for LGP in the next two years is to help the Youth Councils continue to work to influence the formation and agenda of the new Consultative Council, and to consolidate the existing seven (soon to be 10) youth councils into an institutionalized political structure that can be sustained beyond USAID-funding support.
RTI has learned that forming Youth Councils and training youth in the leadership skills they need to affect change takes significant time and resources. Often, the fruition of these efforts – marked by transformation into formal decision-making power and active leadership – is difficult to achieve in typical three to five year programmatic cycles.
Over the next few years, it will be critical to take a long-term perspective in achieving a real youth voice in Arab Spring countries, as well as other developing countries. This means sustaining youth dialogue and participation mechanisms from one program cycle into the next and institutionalizing youth bodies into formal political structures.
We are optimistic that the release of the Youth in Development Policy will encourage more missions, especially in countries with large and growing youth populations, to prioritize greater youth participation in development. RTI and the other AIYD members are committed to helping fulfill the Policy’s goal of equipping local youth leaders with skills and tools to create their own solutions, and to institutionalize their efforts in their countries’ development processes.
In a small office on East 20th Street in New York City, Reboot is working toward a social contract for the 21st century because the rules of the game are changing. An emboldened global citizenry, empowered by increased connectivity, is demanding more from its leadership: justice, accountability, a shot at a decent life and a livelihood with dignity. It’s demanding that all voices count.
And, frankly, because we can do better.
Too many of the world’s people live in difficult, debilitating circumstances. Some factors are beyond our control. We cannot prevent the occurrence of droughts, floods and earthquakes. Luck of the draw dictates whether we are born into a rich country or a poor one, with fertile soil or famine, with clean drinking water or waterborne diseases.
But many disasters are not random acts of fate. They are man-made, the products of bad decisions and ineffective systems that compound the negative effects of unpredictable events. Hurricane Katrina was unavoidable. The socio-economic breakdown in New Orleans that ensued from an inadequate, poorly planned government response was not. As development practitioners, we share a responsibility to mitigate what factors we can, and not just out of a desire “to do good” but to actively minimize harm.
The good news is that we already have the tools to do so. Technological innovation has made contributions to governance processes, and they are now a more easily understood and accessible affair. New channels for constructive engagement are redefining the relationships between service providers and their users, opening myriad opportunities to deliver better outcomes. This is the promise of open governance and the foundation of a 21st century social contract – where all voices count.
The Making All Voices Count Grand Challenge for Development, cofounded by SIDA, DFID, USAID and Omidyar Network, takes advantage of this good news to challenge the communities of solvers, technologists, academics, development specialists and others to think different about accountability, transparency, and transitioning the way government and citizens interact.
Reboot is working on the frontlines of these transitions – we believe the most concrete means of improving livelihoods is to provide “good services” that allow people to lift themselves out of poverty, to make their voices heard, to live better lives.
Technology is an important enabler of good services. A recent United Nations report estimated that 86 percent of the world’s population—some six billion people—now uses a mobile phone. These are exciting statistics when considering the deployment of mobile-based systems for political participation, social accountability, financial inclusion, education, health care, justice and more.
Still, the key word here is “enabler.” The provision of better technology is not an end in itself. The most state-of-the-art systems, fastest computing, and best mobile apps offer no guarantee for a better tomorrow, nor do they resolve a more fundamental chasm between institutions and the individuals whose lives they hope to improve. Service providers and their users often inhabit two very different worlds.
Reconciling this disconnect requires innovation of a different sort: empathy.
Reboot believes that good services are rooted in ground realities and driven by human needs and aspirations. Discovering these qualities is a process that foremost begins with humility—toward both users and service providers—to understand people and the environments they inhabit. In the age of Big Data, we advocate face-to-face interaction to surface actionable insights on human behavior that the bias of statistical certainty might otherwise overlook.
Ours is a time-consuming, difficult process. But a “people first” approach ensures that the services we deliver are well calibrated to the organizations that aim to implement them and the communities that hope to use them. Nowhere is this more apparent than our current efforts in Nigeria. Working with the Government of Nigeria and the World Bank, we have engaged individuals at all levels of civil society—from farmers’ community groups to traditional village leadership—to design a social accountability program that is both innovative and realistic. The program allows citizens to input on the quality of public service delivery via basic mobile phones, and creates incentives for government to provide timely, tangible responses.
This is one example of the work we do globally and among our contributions toward a more open, inclusive and participatory tomorrow.
The challenges plaguing our world are many, and the search for solutions is difficult. But a 21st century social contract offers the promise of a collective group of individuals and institutions engaging together to produce better outcomes. This is a vision of the future where we all have a fighting chance, because our voices have been taken into account. This is a future where we are stewards of our circumstances and not prisoners of fate. And this is a future that should be available to all of us, irrespective of whether we are born into a rich country or a poor one, with fertile soil or famine, with clean drinking water or not.